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Code d'Examen: 9A0-055
Nom d'Examen: Adobe (Adobe InDesign CS3 ACE Exam)
Questions et réponses: 125 Q&As

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NO.1 You create a button on a master page, add Rollover and Down states to the button, define the
appearance of the button states, and add a hyperlink destination to the button. Which component will be
missing when you export the InDesign document as a PDF document?
A.The Rollover and Down states of the button.
B.The appearance of the states of the button.
C.All actions performed on the button.
D.The hyperlink destination attached to the button.
Correct:D

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NO.2 Which element is NOT tagged in XML when you export a layout to XML after auto tagging?
A.Text frames
B.Table cells
C.Footnotes
D.Images
Correct:C

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NO.3 Click the Exhibit button. Using the Pen tool, you draw the curve as shown in Figure 4.1A. You now want
to edit this curve and create the one as shown in Figure 4.1B. What should you do?
A.Use the Selection tool to select the right direction point of the center anchor point. Then, drag the
direction point downward to its new position.
B.Use the Direct Selection tool to select the right direction point of the center anchor point. Then, drag the
direction point downward to its new position.
C.Use the Convert Direction Point tool to select the right direction point of the center anchor point. Then,
drag the direction point downward to its new position.
D.Use the Pen tool to select the right direction point of the center anchor point. Then, drag the direction
point downward to its new position.
Correct:C

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NO.4 You have three objects in your document named Object 1, Object 2, and Object 3. You select Object 1
in your layout and apply a drop shadow to it. With the object selected, you create a new object style and
name it Drop Shadow. You then apply the Drop Shadow style to Object 2 and Object 3. You edit the Drop
Shadow style. Which objects will be modified to reflect the changes to the style?
A.All three objects are modified.
B.Only Object 1 is modified.
C.Only Object 2 and Object 3 are modified.
D.None of the objects are modified.
Correct:C

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NO.5 You want to rotate a graphic around its upper-left corner by using the Free Transform tool. What should
you do?
A.In the Control panel, set the Reference Point option for the graphic to the upper-left corner. Then, rotate
the graphic.
B.Drag the center point of the graphic to the upper-left corner by using the Free Transform tool. Then,
rotate the graphic.
C.Place the Free Transform tool at the upper-left corner of the graphic. Then, rotate the graphic.
D.You cannot rotate the graphic around its upper-left corner with the Free Transform tool.
Correct:D

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NO.6 Which is checked as part of the preflight process?
A.Transparency Flattener Preset options
B.Ink Limit
C.Image Scaling Factor
D.Placed InDesign files
Correct:D

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NO.7 You use the Position tool to select and resize the content of a graphic frame. You press the Shift key,
select a frame handle, and drag inward. What happens to the frame and its content?
A.The frame is resized proportionately, but the content remains of the same size.
B.The content is resized proportionately, but the frame remains of the same size.
C.Both the frame and the content are resized proportionately.
D.The content or frame cannot be resized by using the Position tool.
Correct:B

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NO.8 What happens to the colors in a document when you apply Simulate Overprint to the document when
exporting it to PDF?
A.Spot colors are converted to Process color equivalents.
B.Process colors are converted to Spot color equivalents.
C.All colors in the document are retained.
D.Overprinted objects are mapped to the same plate.
Correct:A

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NO.9 Which type of file is generated after you export an InDesign document to Digital Editions?
A.ZIP
B.EPUB
C.RAR
D.EPGT
Correct:B

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NO.10 You are importing XML into an existing InDesign document. You want to format the text as efficiently as
possible by using existing InDesign styles. Which feature should you use?
A.Map Tags to Styles
B.Map Styles to Tags
C.Load DTD
D.Merge Content
Correct:A

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NO.11 The visual design of an InDesign layout is different from the XML content being imported. Where will
the XML data be placed in InDesign when you import the data?
A.At the end of the InDesign layout.
B.At the top of the InDesign layout.
C.In the structure pane.
D.In the tagged frames in the InDesign document.
Correct:C

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NO.12 Click the Exhibit button. You draw a red and a blue circle by using the Ellipse tool. You center the red
circle inside the blue circle as shown in the exhibit What happens when you select both circles and then
select Exclude Overlap from the Pathfinder panel?
A.The two circles merge and become one large, blue circle.
B.The operation cannot be completed because the result would be an empty region.
C.The blue circle disappears, leaving only the red circle.
D.The red circle disappears, leaving a hole in the center of the blue circle. The object that remains is red.
Correct:D

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NO.13 Which information is displayed in the Info panel when you select a text frame?
A.The height and width of the text frame.
B.The X and Y coordinates of the frame reference point.
C.The character, word, sentence, and paragraph counts of the text in the frame.
D.The color values of the text in the frame.
Correct:A

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NO.14 Which transparency issues can you identify by using the Flattener Preview panel?
A.Precise printing of spot colors.
B.Accurate color.
C.Impact of different blending modes.
D.Rasterized vector text.
Correct:D

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NO.15 You have placed a PSD file containing editable text into an InDesign document. You want the font used
in the PSD file to remain as vector and to be saved during the Package process. What should you do?
A.Save the image as Photoshop PDF with embedded fonts.
B.Save the image as Photoshop PDF without embedding fonts.
C.Save the image as high resolution TIFF before placing in InDesign.
D.Save the image as a 24-bit PNG file before placing it into InDesign.
Correct:A

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NO.16 Which linked files are NOT copied to the package folder when you package an InDesign document?
A.Linked images on the Pasteboard.
B.Linked images in the Slug area.
C.Linked images in the Bleed area.
D.Images on hidden layers.
Correct:A

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NO.17 You have a database that contains 25 records. Each record contains multiple data fields. You want to
place the data as repeated data in your layout. Which option in the XML Import Options dialog box should
you choose?
A.Cloning
B.Duplicating
C.Copying
D.Merging
Correct:A

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NO.18 Which item is exported when you export an InDesign document as XHTML?
A.Graphics created in InDesign
B.Embedded images
C.Bullets and numbered lists
D.Bookmarks
Correct:C

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NO.19 Which is included when you export an InDesign file as XML?
A.Only tagged content.
B.Tagged content and its formatting.
C.Only the layout of tagged content.
D.Tagged content, its formatting, and layout.
Correct:A

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NO.20 Click the Exhibit button. You use the Polygon tool to create the five-sided star as shown in the exhibit.
You add a 6-point black stroke to the object and set the Join to Miter join. What happens to the points of
this star when you decrease the value of Miter Limit?
A.The points of the star eventually are beveled, or cut off.
B.The points of the star grow longer.
C.The points of the star grow thinner.
D.The points of the star are not changed.
Correct:A

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Code d'Examen: 9A0-031
Nom d'Examen: Adobe (Adobe Photoshop 7.0 Product Proficiency Exam)
Questions et réponses: 154 Q&As

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NO.1 You are pasting data you have copied from one document into another document. You
receive an alert that says "The source data's color profile does not match the destination
document's color profile". You want the pasted data to look like the original as much as
possible.
What should you do?
A. select Convert in the Alert dialog box
B. select Don't Convert in the Alert dialog box
C. click Cancel in the Alert dialog box, and change your working color space in the Color
Settings dialog box to the color space of the source document
D. click Cancel in the Alert dialog box, and change your working color space in the Color
Settings dialog box to match the color space of the destination document.
Answer: A

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NO.2 What is a use of the Color Management Policies section of the Color Settings dialog box?
A. establishes the working color spaces used when editing images
B. establishes whether or not dithering is used when converting between color space
C. establishes procedures when reading and embedding profiles upon opening and saving
D. establishes which conversion method is used when converting from color space to another
Answer: C

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NO.3 You are correcting images that will be incorporated into a Web site. Your primary
audience will be viewing the images on Windows-based computers. You want to simulate
how the images will appear on the majority of their monitors.
Which value should you enter for the Gamma setting in the Adobe Gamma dialog box?
A. 1.0
B. 1.8
C. 2.0
D. 2.2
Answer: D

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NO.4 Exhibit
You have selected an area of an image with the rectangular marquee tool. You want to
remove a portion of the selection by using the same tool.
Which icon should you click to subtract from a selection?
A. Icon A
B. Icon B
C. Icon C
D. Icon D
Answer: C

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NO.5 You want to round the corners of a rectangular marquee you have made without affecting
the selection's edge. What should you do?
A. choose Select > Feather
B. choose Select > Modify > Border
C. choose Select > Modify > Smooth
D. enter a value for Feather in the tool options bar and press Enter
Answer: C

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NO.6 You want to repair an area of an image by using another area of the image as patch. You
select the Patch tool.
Which two tasks should you complete? (Choose two.)
A. select Source n the options bar
B. select Destination in the options bar
C. crate a selection of the area from which to sample, then click Use Pattern in the options bar
D. create a selection around the area you want to repair; then drag the marquee to the area from
which to sample
Answer: A B

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NO.7 You want to crop several images to be the same size and resolution. What should you do?
A. use the Marquee tool at a fixed size, then use the Crop command
B. use the Crop tool and specify the size and resolution in the Options bar
C. specify the width and height in the Canvas Size dialog box before opening each image
D. specify the size and resolution in the Image Size dialog box before opening each image.
Answer: B

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NO.8 You have scanned an image by using a scanner. You have an ICC compliant profile for the
scanner. You choose Image> Mode> Assign Profile and select the profile for the scanner.
Which statement is true?
A. Both the color data and the displayed color of the image are changed.
B. The displayed color of the image may change, the color data does NOT change.
C. The displayed color of the image does NOT change, the color data does change.
D. Neither the color data nor the displayed color of the image changes, but the image will print
correctly.
Answer: B

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NO.9 You want to edit a selection by using painting tools and creating a temporary mask. What
should you do?
A. press M on the keyboard
B. press Q on the keyboard
C. choose Load Selection from the Select menu
D. click the Add Mask button at the bottom of the Layers palette f
Answer: B

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NO.10 You scan an image and do NOT select any image sharpening options in your scanner
software. You notice the appearance of a lot of film grain in the image. You want to
sharpen the image without increasing the apparent graininess of the image.
Which Unsharp Mask option should you use?
A. Amount
B. Radius
C. Threshold
D. Smoothness
Answer: C

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NO.11 In the Levels dialog box, what does Option-dragging (Mac OS) or Alt-dragging (Window)
the Input Sliders accomplish?
A. It sets the amount of clipping.
B. It resets the values in the dialog box.
C. It sets the black and white points in the image.
D. It displays the lightest and darkest areas in the image.
Answer: D

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NO.12 Which is an advantage of vector graphics?
A. They are scalable and resolution independent.
B. They are able to represent continuous-tone images.
C. Filters can be repeatedly applied to them without degradation.
D. Image adjustments can be repeatedly applied to them without degradation.
Answer: A

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NO.13 You want to distort a layer in your document by using the Liquify command. You also
want to apply the identical distortion to another layer in the document.
What should you do?
A. in the Liquify dialog box, check Backdrop and select the other layer to be distorted at 100%
opacity
B. choose filter>Liquify and aaply distortion to the first layer; select the other layer and use the
History Brush tool to paint the distortion from the previous step
C. choose Filter>Liquify and apply a distortion to the first layer; select the other layer and press
Ctrl (Windows) or Command (Mac OS) + F to apply the same Liquify filter distortion
D. choose Filter>Liquify and create the distortion; then click save Mesh in the Liquify dialog
box; select the other layer, choose Filter>Liquify; then click load Mesh choosing the saved
mesh file
Answer: D

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NO.14 You have made a selection around a circular area in an image by using the Elliptical
Marquee tool. You want only the perimeter of the circle to be selected.
Which command should you use?
A. choose Select > Similar
B. choose Select > Inverse
C. choose Select > Modify > Border
D. Choose Select > Transform Selection
Answer: C

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NO.15 You want to use Levels to edit the color in an image without affecting the gray values or
contrast. Which color mode should you use?
A. Lab
B. RGB
C. CMYK
D. Indexed
Answer: A

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NO.16 You want to make a selection of an object in an image. You have identified the channel
with the most contrast between the object and its background. You want to create a
selection for the object using this channel.
What should you do?
A. load the channel as a selection and then edit
B. load the channel as a selection and convert to a Layer Mask
C. duplicate the channel, increase the contrast, and load it as a selection
D. increase the contrast of the channel with Levels and load it as a selection
Answer: C

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NO.17 What is a reason for using the Proof setup command?
A. to establish a CMYK working color space
B. to convert to the CMYK working color space
C. to convert a document to an arbitrary ICC profile for printing a proof
D. to preview how a document appears when output to a profiled device
Answer: D

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NO.18 Exhibit.
In the Hue/Saturation dialog box, what happens when you enter a negative value for
Lightness?
A. The hue shifts darker.
B. The brightness is increased.
C. The saturation shifts to darker.
D. The tonal range is compressed.
Answer: D

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NO.19 You want to create a selection by using the Elliptical Marquee tool. Which key should you
press to reposition the marquee while still drawing it?
A. A
B. Shift
C. Spacebar
D. Ctrl (Windows) or Command (Mac OS)
Answer: C

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NO.20 Exhibit.
Which statement is true about the image that produced the histogram shown in the
Exhibit?
A. It is too dark.
B. It is too light.
C. It has too little contrast.
D. It has too much contrast.
Answer: C

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NO.21 When should you add an alpha channel to a document?
A. to apply a filter
B. to save a selection
C. to apply a bevel effect to a layer
D. to create areas of reduced saturation in a document
Answer: B

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NO.22 You have used the Histogram to determine that the lightest pixels in an RGB image have a
luminosity level of 243. The image has no color casts or other contrast problems. You want
the lightest pixels to be fully white.
How should you adjust the Input and Output fields of the composite channel in the Curves
dialog box?
A. Input: 12; Output: 0
B. Input 0; Output: 12
C. Input 243; Output: 255
D. Input 255; Output 243
Answer: C

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NO.23 You are editing a portrait of a person. You need to mask away the background and apply
some transparency; to the person's hair.
Which masking method should you use?
A. make a selection and use Quick Mask to edit the edges
B. isolate the person with a Vector Mask and edit the paths
C. make a selection and use a Layer Mask to edit the edges
D. choose Filter>Extract, highlight the hair, and fill the background
Answer: C

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NO.24 Which workingcolor space should you use for Web images?
A. Apple RGB
B. Color Match RGB
C. Adobe RGB (1998)
D. sRGB iec61966-2.1
Answer: D

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NO.25 You want to repair an image with a large, irregular stain. What should you do?
A. select a large brush and paint in Overlay mode
B. select an undamaged area and drag it over the stain
C. select a large brush and remove the stain by using the Clone Stamp tool
D. select the stain by using the Patch tool and drag it over an undamaged area
Answer: D

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NO.26 You are creating a JPEG file for use on a Web page. When you preview the image in a
Web browser, it is so large that it must be viewed by scrolling. You want users to be able to
view the image without scrolling.
What should you do?
A. increase the resolution of the monitor until the image fits on your screen
B. decrease the resolution of the monitor until the image fits on your screen
C. select Resample Image from the Image Size dialog box, and enter a larger value for
Resolution
D. select Resample Image from the Image Size dialog box, and enter a smaller value for
resolution
Answer: D

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NO.27 You need to mask a layer on an image that will be scaled. You want to assure that the edges
are as sharp as possible.
What should you do?
A. make a selection and convert it to a Layer Mask
B. add a Vector Mask and create the shape with paths
C. deselect Anti-Aliasing and convert a selection into an Alpha channel
D. click the Quick Mask mode button and paint with a hard-edged brush
Answer: B

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NO.28 You select an area of an image by using the magic wand tool. Which statement is true?
A. The magic wand tool can be used in any mode.
B. To add to a selection, hold down the Shift key and click in an unselected area.
C. To select all pixels using the same colors, select Contiguous from the options bar.
D. To select colors very similar to the pixel you selected, enter a high value for tolerance.
Answer: B

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NO.29 Which feature requires that type be rasterized before it is applied?
A. filters
B. warps
C. styles
D. pattern overlays
Answer: A

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NO.30 You are saving a file with several layers that have styles applied. Which file format
preservers the layer and style data?
A. PNG
B. PICT File
C. Photoshop EPS
D. Photoshop PDF
Answer: D

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Nom d'Examen: Adobe (After Effects CS3 ACE EXAM )
Questions et réponses: 95 Q&As

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NO.1 You create a string of text on a text layer. You want to animate one character such that it rotates
around its y-axis. What should you do?
A.In the Timeline panel, enable the 3D layer switch and then adjust the layer's Y Rotation value.
B.In the Timeline panel, enable the 3D layer switch and then apply a Rotation animator.
C.From the Animate menu in the text layer, select Enable Per-character 3D and then apply a Rotation
animator.
D.From the Animate menu in the text layer, apply a Rotation animator.
Answer:C

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NO.2 A layer contains a video showing people at a train station, moving from left to right in front of a fixed
camera. You have time remapped the layer to obtain a slow motion effect. Therefore, the layer repeats
many frames. You want to blur and fade together the current repeating frames. Moreover, you do NOT
want to create new frames. What should you do in the Timeline panel?
A.Enable the Best Quality switch.
B.Enable the Motion Blur switch.
C.Enable the Frame Mix Blending mode.
D.Enable the Pixel Motion Blending mode.
Answer:C

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NO.3 You animate the first two keyframes of a swaying pendulum. You want to duplicate these keyframes.
What should you do?
A.Select both keyframes and hold the CTRL(Windows) or COMMAND(Mac) key while dragging.
B.Select both keyframes and hold the ALT(Windows) or OPTION(Mac) key while dragging.
C.Select the layer and copy and paste by moving the CTI to the location where you want to paste it.
D.Select the first two keyframes, move the CTI to where you want the first selected keyframe to be pasted,
and then copy and paste the keyframe.
Answer:D

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NO.4 You want to link the Opacity property of one layer with the Rotation property of another layer. You also
want to create a relative relationship between them. What should you do?
A.Apply a linear expression to either the Opacity property or the Rotation property.
B.Use parenting to make the layer with the targeted Opacity property as the child of the layer with the
targeted Rotation property.
C.Use parenting to make the layer with the targeted Rotation property as the child of the layer with the
targeted Opacity property.
D.Apply an expression to either property and use the Expression pick whip to link them.
Answer:D

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NO.5 You want to render a movie file from a composition. The composition is of a motion picture sequence
and involves heavy effects. You want to render the composition by using a network of render engines.
What should you do in the Render Queue panel?
A.Set the Output Module to render an AVI uncompressed movie file.
B.On the Render Settings menu, select Use Open GL Renderer.
C.On the Render Settings menu, set the Proxy Use option to Use No Proxies.
D.Set the Output Module to render a still-image sequence and add a post render action to create a single
movie file.
Answer:D

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NO.6 You import an image of grayscale clouds and add it to a composition. You want to use the highlights in
the image to reveal the content immediately beneath the image and the shadows in the image to conceal
the content beneath the image. What should you do?
A.On the layer immediately below the clouds layer, select Luma Inverted Matte from the Modes column of
the Timeline panel.
B.On the layer immediately below the clouds layer, select Luma Matte from the Modes column of the
Timeline panel.
C.On the clouds layer, select Luma Inverted Matte from the Modes column of the Timeline panel.
D.On the clouds layer, select Luma Matte from the Modes column of the Timeline panel.
Answer:B

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NO.7 In the Graph Editor, you select the Auto-Select Graph Type option. In the Timeline panel, you select a
layer's position property. What will be displayed in the Graph Editor?
A.The Transform box.
B.The Reference graph.
C.The Value graph.
D.The Speed graph.
Answer:D

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NO.8 What is the file extension of an animation preset?
A..aefx
B..afx
C..ffx
D..aex
Answer:C

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NO.9 You create an animation of a car chasing another car around a circular track. However, the speed of
the animation changes abruptly on frames with a keyframe. What should you do?
A.Click the keyframe in the Composition panel with the Convert Vertex tool.
B.Change the keyframe interpolation in the Timeline panel to Continuous Bezier.
C.Select the keyframes in the Timeline panel and click Convert selected keyframes to Linear in the Graph
Editor.
D.Select the keyframes in the Timeline panel and click Convert selected keyframes to Hold in the Graph
Editor.
Answer:B

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NO.10 You apply a text animation preset to a text layer. What happens when you apply a second text
animation preset to the same layer?
A.The new preset replaces the behavior from the original preset.
B.The selectors from the original preset are preserved, and the animators from the new preset replace the
animators from the original preset.
C.The original preset is preserved, and new animators and selectors are added.
D.The animators from the original preset are preserved, and the selectors from the new preset replace
the selectors from the original preset.
Answer:C

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NO.11 In a composition, you have a layer showing a man holding a rectangular signboard in his hands. The
man is continuously moving, shaking, and turning the sign. You want to track the movement of the sign to
substitute it with a graphic in another layer. What should you do?
A.Track the sign using the Parallel Corner Pin Track Type.
B.Track the sign using the Perspective Corner Pin Track Type.
C.Stabilize the position and rotation of the sign, and then track its position.
D.Track the position of a corner of the sign, and apply the tracked data to the Anchor Point of the graphic.
Answer:B

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NO.12 You have an image sequence in a layer. Every image in the sequence has duration of five frames. You
want a smooth transition between the images. Frame blending is checked in the Timeline. How can you
quickly obtain and preview Frame Blending mode for those images?
A.Choose the Time Stretch option for the current layer.
B.Choose Time Remapping to alter the speed of the sequence.
C.Apply the Timewarp effect, and choose the Pixel Motion Method.
D.Choose the Frame Mix mode from the Frame Blending option.
Answer:D

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NO.13 You want to convert PAL footage to the NTSC standard to use in future projects and compositions. What
should you do?
A.Choose Lower Field First for Field Rendering and WSSWW for the 3:2 pull-down menu.
B.Drag the footage from the Project panel to the Render Queue and choose Microsoft DV NTSC for
Output Module.
C.Change the frame rate of the footage to 29.97 fps.
D.Select the footage in the Timeline panel and choose the Frame Blending Option.
Answer:A

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NO.14 You have a composition with 3D layers and a camera. The camera is animated. You choose the 4
Views-Right option from the Select View Layout menu in the Composition panel. How are the four views
configured?
A.The four views represent the same predefined right view with different zooms.
B.The four views are automatically set to four predefined views (Right, Left, Front, and Top).
C.The 4 Views options represent four possible cameras in the composition. If the number of cameras is
less, some views are disabled.
D.All the four views contain specific 3D views and the view on the left is bigger than the others.
Answer:D

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NO.15 You create a block of paragraph text in the Composition panel. The text lines are too close together.
Which text property should you adjust to decrease the vertical space between the text lines?
A.Vertical scale
B.Tracking
C.Leading
D.Kerning
Answer:C

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NO.16 You add a Scale animator to a text layer and adjust the Range Selector. You want to animate another
property by using the same Range Selector. What should you do?
A.Select the Text property of the layer and add a new Animator from the Timeline panel.
B.Select the text layer and add a new Animator from the Timeline panel.
C.Select the Scale animator, go to the Animation menu, and then select a new property from the Animate
Text menu.
D.Select the Scale animator, go to the Add menu, and then select Range from the Add Text Selector
menu.
Answer:C

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NO.17 You are working on a shot in a layer, showing a car approaching a fixed camera. The car is coming
straight toward the camera. At the end of the shot, the car stops, filling the screen with the front profile of
the car and showing the car logo in the center of the frame. You want to substitute the circular logo on the
front of the car with a graphic on another layer. What should you do?
A.Set Parallel Corner Pin track points at the beginning of the shot, and click Analyze Forward.
B.Set Perspective Corner Pin track points at the beginning of the shot, and click Analyze Forward.
C.Set Position and Scale track points for the logo at the end of the shot, and click Analyze Backward.
D.Set Rotation and Scale track points for the logo at the end of the shot, and click Analyze Backward.
Answer:C

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NO.18 You render multiple items in a day. You want to add specific information, such as the compressor name
and frame size, to the name of each rendered file. You also want to use this set of parameters in the future.
What should you do?
A.Select the render items and choose Edit> Duplicate with File Name.
B.Choose the Custom value from the Output To menu to create and save a default name in the File Name
Templates dialog box.
C.Select all the render items and click the underlined filename next to Output To to enter a new filename.
D.Choose Preferences >Output and select the Use Default File Name and Folder option.
Answer:B

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NO.19 Your composition contains video and animated text. You want to export the composition in a format
suitable for playing in mobile devices. You also want to preview the result in Adobe Device Central. What
should you do?
A.Choose File> Export to export in MPG-4 format.
B.Choose File> Export to export in Adobe Flash Video (FLV) format.
C.Add the composition to the render queue and choose the H.264 format in the Output Module Settings
dialog box.
D.Add the composition to the render queue and choose the QuickTime Movie format in the Output Module
Settings dialog box.
Answer:C

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NO.20 Click the Exhibit button You have three layers in a composition. You place them at different distances
from the camera. You want the farthest layer to look blurred, as shown in the Exhibit. What should you do
in the Camera Settings dialog box?
A.Set the Focal Length lower than zoom.
B.Set the Blur Level value to 100 percent.
C.Select Enable Depth of Field.
D.Choose 80mm camera from the Preset menu.
Answer:C

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Code d'Examen: HH0-280
Nom d'Examen: Hitachi (HDS Implemetation Specialist - Storage Management)
Questions et réponses: 100 Q&As

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NO.1 A new Hitachi Storage Services Manager (HSSM) customer has provided the following server
specifications to manage 1500 MAPs. Their current configuration is shown below:
-- single 3.0 GHz CPU
-- 2 GB RAM
-- 50 GB hard drive
-- Windows Server 2000 SP1
Which statement is true?
A. Proceed with the installation.
B. Server does not meet the minimum specification.
C. Proceed with the installation using the lite option switches.
D. Split the installation over two servers of the same specification.
Answer: B

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NO.2 In a new installation of Hitachi Storage Services Manager (HSSM) which command is used to install
the Oracle Patch?
A. "orapatch.sql"
B. "orapatch.exe"
C. "installPatch.cmd"
D. "patchupgrade -P -O d:\"
Answer: C

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NO.3 A customer is currently using Hitachi Device Manager (HDvM) server with a NIC plugged into a public
LAN. This server also has another NIC attached to a private LAN where the Enterprise and Modular
storage systems under management are located. The server has currently IP forwarding enabled to route
physical view launching by Web clients.
Which proposal will provide a more secure configuration and still allow physical view usage from Web
clients on the public LAN?
A. Add a firewall between the HDvM server and the private LAN; disable IP forwarding.
B. Add a firewall between the HDvM server and the public LAN; disable IP forwarding.
C. Add a firewall between the private and public LANs; remove the private LAN connection from the
HDvM server.
D. Add a firewall between the private and public LANs; remove the public LAN connection from the HDvM
server.
Answer: D

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NO.4 A customer wants to use Hitachi Dynamic Provisioning (HDP) on a USP V.
Which two statements are true regarding the mapping of Dynamic Provisioning (DP)-Volumes to the
application? (Choose two.)
A. Any LDEV can be used as a DP-Pool Volume.
B. Any type of RAID group is available for DP-Pool Volumes.
C. The size of a DP-Pool is limited by the size of the DP-Pool LDEVs (max 1 TB).
D. The size of a DP-Pool is limited by the number of the DP-Pool LDEVs (max 256).
Answer: BD

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NO.5 Which two operating systems running on the Hitachi Dynamic Link Manager (HDLM) hosts are
supported by Hitachi Global Link Availability Manager (HGLAM)? (Choose two.)
A. IBM AIX 5.3
B. IBM z/OS 1.6
C. Sun Solaris 8
D. Windows NT 4.0
Answer: AC

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NO.6 In Hitachi Storage Services Manager (HSSM), which two steps are required when discovering a host?
(Choose two.)
A. Provide the administrator password.
B. Provide the IP address of the host to be discovered.
C. Install the appropriate CIM extension on the server you want to manage.
D. Click the Set Default User name and Password link and provide up to three user names and
passwords.
Answer: BC

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NO.7 You are installing Hitachi Device Manager for Windows on a network where resources that are to be
managed by the management server are inside a firewall.
What is required for these objects to communicate with the management server?
A. Use the setup utility to add ports to the firewall exceptions list.
B. Configure the firewall to allow these objects to communicate through each port with the management
server.
C. Configure the firewall to allow these objects to communicate through each port with the management
server. Use the setup utility to add ports to the firewall exceptions list.
D. Add the IP addresses of the managed host to the jpchostfile and to the jpchostfile of the Device
Manager Server. Use the setup utility to add ports to the firewall exceptions list.
Answer: B

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NO.8 In a Solaris installation of Hitachi Tiered Storage Manager (HTSM), which command would you use to
start and stop HTSM from the command line?
A. "hcmdtsm /start", "hcmdtsm /stop"
B. "htsmssrv /start", "htsmssrv /stop"
C. "htsmserver start", "htsmserver stop"
D. "hcmdssrv /start /type TieredStorageManager", "hcmdssrv /stop /type TieredStorageManager"
Answer: C

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NO.9 A customer is planning a Hitachi Tiered Storage Manager (HTSM) solution.
What are two prerequisites for installing HTSM? (Choose two.)
A. Hitachi 9980v
B. Hitachi USP V
C. Hitachi Tuning Manager
D. Hitachi Device Manager
Answer: BD

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NO.10 You support a customer that will be implementing a Hitachi Device Manager (HDvM) solution. They
plan on using HDvM to manage several USP600s and Adaptable Modular Storage (AMS) systems.
Which statement is correct to manage the AMS systems with HDvM?
A. Storage Navigator is required to use the Physical View.
B. Mapping Guard is required to set up security for the LUNs.
C. Storage Navigator Modular Link and Launch must be set up.
D. Disklock is required to use a lock system for devices accessed from HDvM.
Answer: C

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NO.11 Your customer is using Hitachi Device Manager (HDvM) to manage their storage systems. They also
want to provision storage with Hitachi Provisioning Manager.
To allow provisioning of storage, which two tasks must be performed? (Choose two.)
A. Install HDvM agent.
B. Install Provisioning Manager.
C. Install CIM agent extensions.
D. First allocate the host to a Resource group.
Answer: AB

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NO.12 A customer has Hitachi USP V, Hitachi AMS, EMC DMX, and HP EVA storage systems attached to
twenty Windows servers and ten Solaris servers.
In this scenario, which two Hitachi Dynamic Link Manager (HDLM) configurations are supported?
(Choose two.)
A. HDLM for UNIX for all storage systems
B. HDLM for Windows for all storage systems
C. HDLM for UNIX for Hitachi storage systems only
D. HDLM for Windows for Hitachi storage systems only
Answer: BC

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NO.13 Your 5 TB Hitachi Dynamic Provisioning (HDP) Pool contains one hundred 50 GB LDEVs and is
running out of space.
Which two statements are correct? (Choose two.)
A. You create a new Pool and concatenate it with the existing Pool.
B. You create new LDEVs out of free space which are used as HDP Pool Volumes to expand your HDP
Pool.
C. You install a new RAID group and create HDP Pool Volumes in this RAID group and add these to your
HDP Pool.
D. You create a new Pool which meets the space requirements and you migrate the Virtual Volumes into
this newly created Pool.
Answer: BC

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NO.14 You have re-installed an existing copy of Hitachi Storage Services Manager (HSSM) on a new server.
The HSSM login screen displays a different Unique Client ID (UCID) to the original and is asking for a
license key.
Which statement is correct?
A. The key is already provided on the installation CD.
B. The key is automatically e-mailed following a successful installation.
C. The previous license key will continue to work for up to 120 days from initial installation.
D. HDS product management must be notified of the new UCID so a new key can be created.
Answer: D

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NO.15 You have a customer that is running Hitachi Device Manager (HDvM) to manage their 9900Vs, USPs,
and Adaptable Modular Storage (AMS) systems. Your customer wants to change the port number used by
all of the AMS systems for TCP/IP communications.
Which two statements are correct? (Choose two.)
A. The port number for the AMS systems cannot be changed.
B. You must use Storage Navigator Modular to change the port setting in the AMS system.
C. You set the new port number in the Services file for the machine where HDvM server is installed.
D. You set the new port number in the Server.Properties file for the machine where HDvM is installed.
Answer: BC

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NO.16 A Hitachi Storage Services Manager (HSSM) customer has switches, hosts, and storage. They want to
reduce their Get all Element Details (GAED) times.
Which recommendation should you make?
A. Use segmented replication.
B. Put everything in one discovery group.
C. Use the GAED wizard to reduce the time of each element.
D. Increase the memory of the server to reflect the number of discovery groups.
Answer: A

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NO.17 Your customer currently has Hitachi Dynamic Link Manager (HDLM) version 4.7 running on ten of their
production servers. They want to simplify the management of running those HDLM instances.
What are two prerequisites for the hosts that are running HDLM to be managed by Hitachi Global Link
Availability Manager (HGLAM)? (Choose two.)
A. Upgrade the HDLM instances to version 5.7 or higher.
B. Install Provisioning Manager agent 3.5 or later on the hosts running HDLM 4.7.
C. Install Hitachi Device Manager agent 3.5 or later on the hosts running HDLM 4.7.
D. Install Hitachi Device Manager agent 3.5 or higher after the upgrade to HDLM 5.2.
Answer: AD

Hitachi   HH0-280   HH0-280   HH0-280 examen   certification HH0-280

NO.18 A customer has five hosts available to install the Hitachi Device Manager (HDvM) server; a Solaris
server with 512 MB of RAM; a Linux server with 1 GB of RAM; a AIX server with 4 GB RAM; and an
active/passive Windows cluster running Hitachi Storage Services Manager (HSSM) (each node has 4 GB
RAM).
On which server can HDvM be installed?
A. AIX
B. Linux
C. Solaris
D. Windows
Answer: B

certification Hitachi   certification HH0-280   certification HH0-280

NO.19 A customer is deploying a new USP V into the data center across various servers and operating
systems. During the planning stage you identify Hitachi Dynamic Link Manager (HDLM) 5.8 as the
preferred path management software on the AIX servers.
Which three must you include in a prerequisite check list for the deployment? (Choose three.)
A. Check that Hitachi Device Manager (HDvM) agent is not installed.
B. Include additional planning for any Virtual I/O (VIO) servers.
C. Check that the Object Data Manager (ODM) update is installed.
D. Check that Hitachi Device Manager (HDvM) is compatible with HDLM.
E. Check the operating system levels and fix packs against the release notes.
Answer: BCE

Hitachi   certification HH0-280   certification HH0-280   HH0-280 examen   HH0-280 examen

NO.20 A customer has an IBM storage array and is planning to use it as External Storage on the USP V to
migrate an application LUN from external to internal.
Would this migration be disruptive for the application?
A. No, because the customer is using Tiered Storage Manager.
B. No, because the customer has a ShadowImage copy of the LUN.
C. Yes, because the server has to perform a reboot to see the LUN.
D. Yes, because the application must reconfigure the LUN presented by the USP V.
Answer: D

Hitachi   HH0-280   HH0-280

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Code d'Examen: QQ0-100
Nom d'Examen: HDI (HDI qualified help desk analyst(hda))
Questions et réponses: 116 Q&As

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NO.1 What are three reasons for providing consistent service? (Choose three.)
A. To guarantee professionalism
B. To instill confidence in your customer
C. To ensure a commitment to excellence
D. To ensure empathy to customer needs
Answer: ABC

HDI examen   QQ0-100   QQ0-100   QQ0-100 examen   QQ0-100

NO.2 What is the primary role of support service?
A. To track problems and bugs
B. To provide quality assistance
C. To provide technical resolutions
D. To provide the customer with a knowledge-base
Answer: B

certification HDI   QQ0-100   QQ0-100   QQ0-100

NO.3 For which two reasons do help desk's log all calls? (Choose two.)
A. Allows ticket monitoring
B. Measure frequency of calls
C. Prove the help desk is right
D. Provide an audit trail of activities
Answer: BD

HDI examen   QQ0-100   QQ0-100 examen   QQ0-100 examen   QQ0-100

NO.4 Which three approaches help create a positive business reputation? (Choose three.)
A. When you hear complaints about your organisation, change the subject
B. Have a good attitude and never speak negatively about your organisation
C. See what you can do to assist any co-worker who is unhappy or experiencing problems
D. Try to have a positive and memorable effect on every person you communicate with each day
Answer: BCD

HDI   QQ0-100   QQ0-100 examen   QQ0-100

NO.5 What is the number one goal of support services?
A. To give technical support to anyone who calls
B. To resolve all calls requiring technical support
C. To obtain information for any questions that are asked
D. To keep the customer performing at the highest level possible
Answer: D

certification HDI   QQ0-100 examen   QQ0-100 examen   QQ0-100 examen   QQ0-100

NO.6 In which four circumstances is it appropriate to use open questions? (Choose three.)
A. When your time is limited
B. When you need to build rapport
C. When you need the customer to elaborate
D. When you have exhausted your possibilities
Answer: BCD

HDI examen   QQ0-100   QQ0-100 examen   QQ0-100

NO.7 Which two organisational characteristics are typically found in a supportive workplace environment?
(Choose two.)
A. High employee morale
B. Low employee turnover
C. High adherence to policies
D. Low superior-subordinate interaction
Answer: AB

HDI   QQ0-100 examen   QQ0-100   QQ0-100   certification QQ0-100

NO.8 What are two benefits of encouraging customers to follow standard procedures? (Choose two.)
A. Improves quality and accuracy
B. Helps customers make better decisions
C. Results in customers calling less frequently D. Keeps customers up-to-date on new applications
Answer: AB

HDI   certification QQ0-100   QQ0-100   QQ0-100   QQ0-100 examen   QQ0-100 examen

NO.9 Which two are the primary purpose of an annual (periodic) survey? (Choose two.)
A. Determine management bonuses
B. Identify changes to products, services and processes
C. Measure performance of individual analysts at the help desk
D. Evaluate customer satisfaction with products, services, and personnel
Answer: BD

HDI   QQ0-100   QQ0-100   QQ0-100 examen

NO.10 You are having a trouble understanding a customer with a strong accent. The first thing you should do
is ______?
A. Find someone else who can understand the customer better
B. Tell the customer you are having difficulty understanding them
C. Ask the customer is there is someone else in their organisation for you to talk to
D. Inform the customer that you cannot understand them and there is nothing you can do to help them
Answer: B

HDI   QQ0-100 examen   QQ0-100 examen   QQ0-100   QQ0-100

NO.11 An analyst has conveyed incorrect information to a customer. Which action demonstrates personal
accountability?
A. The analyst has another analyst call the customer
B. The analyst closes the call and moves to the next call
C. The analyst calls the customer back to correct the information
D. The analyst calls the customer back and blames the incorrect information on bad documentation
Answer: C

HDI   QQ0-100 examen   QQ0-100 examen   QQ0-100   QQ0-100 examen

NO.12 Why are customer satisfaction surveys important?
A. They reveal what abandon rate is acceptable
B. They reveal how the help desk is perceived by the customer
C. They determine the percentage of first call resolution (FCR)
D. They determine what level of support the customer is receiving
Answer: B

HDI examen   certification QQ0-100   certification QQ0-100   QQ0-100

NO.13 Which technique will best optimise talk time?
A. Analyst asks clarifying questions
B. Analyst uses business language
C. Customer should be prepared to actively listen
D. Analyst adjusts to customer pace and competence level Analyst adjusts to customer? pace and
competence level
Answer: D

HDI   QQ0-100   certification QQ0-100   QQ0-100   QQ0-100   QQ0-100

NO.14 Which two are effective techniques for dealing with stress? (Choose two.)
A. Take long breaks
B. Set realistic goals/objectives
C. Exercise and observe good nutrition practices
D. Use high energy drinks, e.g., coffee, caffeine drinks to keep energy levels up
Answer: BC

HDI examen   QQ0-100 examen   QQ0-100   certification QQ0-100

NO.15 Which two are characteristics of a team player? (Choose two.)
A. Courtesy
B. Conformity
C. Participation
D. Independence
Answer: AC

certification HDI   QQ0-100   QQ0-100   QQ0-100   certification QQ0-100

NO.16 What should you do to assess a customer level of knowledge? What should you do to assess a
customer? level of knowledge?
A. Ask open questions
B. Ask closed questions
C. Provide more detailed explanations
D. Assume the customer has a basic level of knowledge
Answer: A

certification HDI   QQ0-100 examen   QQ0-100   QQ0-100 examen   QQ0-100 examen   QQ0-100

NO.17 A customer calls you in a frantic state. The customer has a big presentation in an hour and cannot get
the presentation to print. You ask questions about the problem, but the customer keeps talking about
what will happen to her if she does not have the presentation ready. Which two actions should you take to
get the customer's attention? (Choose two.)
A. Empathise with the customer
B. Tell the customer to "snap out of it"
C. Regularly use the customer's first name
D. Raise your voice when asking questions
Answer: AC

HDI   QQ0-100   certification QQ0-100   QQ0-100 examen

NO.18 What is a key benefit of a knowledge-base system?
A. Increases call volume
B. Saves time and money
C. Decreases network traffic
D. Requires lower maintenance
Answer: B

HDI   certification QQ0-100   certification QQ0-100

NO.19 What two considerations need to be made when sharing workspace? (Choose two.)
A. Maintain a clean environment
B. Discretion and courtesy when decorating
C. Share only with persons with similar likes/dislikes
D. None, each person needs to take care of it themselves
Answer: AB

HDI   certification QQ0-100   QQ0-100   QQ0-100 examen

NO.20 A customer calls with a printing problem. You start the troubleshooting process by asking some simple
questions. The customer admits that this is his first time using a computer Which three questions should
be used to obtain necessary information to solve the problem? (Choose three.)
A. Ask the customer if he is the only one who can print to this printer
B. Ask the customer if a start button or disk icon appears on the screen
C. Ask the customer if he has experienced any problems recently with any other applications
D. Guide the customer through checking the printer connection and making sure the power is turned on
Answer: ACD

HDI   certification QQ0-100   certification QQ0-100   QQ0-100

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Le plus récent matériel de formation HDI HD0-400

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Code d'Examen: HD0-400
Nom d'Examen: HDI (HDI Qualified Customer Support Specialist)
Questions et réponses: 120 Q&As

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NO.1 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B

HDI examen   HD0-400   HD0-400

NO.2 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C

HDI   certification HD0-400   HD0-400

NO.3 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C

HDI   HD0-400   certification HD0-400

NO.4 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D

certification HDI   HD0-400   certification HD0-400

NO.5 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D

HDI   HD0-400   HD0-400 examen

NO.6 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B

HDI   HD0-400   HD0-400   HD0-400

NO.7 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C

HDI   HD0-400   certification HD0-400   HD0-400

NO.8 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B

HDI   HD0-400   certification HD0-400   certification HD0-400

NO.9 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B

certification HDI   HD0-400   HD0-400   certification HD0-400   HD0-400 examen

NO.10 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C

HDI   HD0-400 examen   certification HD0-400   HD0-400 examen

NO.11 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A

HDI   certification HD0-400   HD0-400   HD0-400 examen   certification HD0-400

NO.12 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B

HDI   HD0-400 examen   certification HD0-400

NO.13 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A

HDI   certification HD0-400   HD0-400 examen

NO.14 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A

HDI   HD0-400   HD0-400   HD0-400 examen

NO.15 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D

HDI   certification HD0-400   HD0-400 examen

NO.16 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C

HDI   HD0-400   HD0-400

NO.17 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C

certification HDI   HD0-400   HD0-400

NO.18 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D

HDI   HD0-400 examen   HD0-400   HD0-400   HD0-400 examen

NO.19 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B

HDI examen   HD0-400 examen   HD0-400   HD0-400   HD0-400   certification HD0-400

NO.20 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B

certification HDI   HD0-400   certification HD0-400   HD0-400   HD0-400 examen   HD0-400

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